Terms Of Service


We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.

So in short;

You are hiring us, Springboard Website Designs, LLC to design and develop a website. Payment details below, under payments.


You: You have the authority to enter into this contract on behalf of yourself, your company or your organization. You’ll give us everything we need to complete the project as and when and in the format we need it. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.

Us: We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavor to meet every deadline that’s set and on top of that we’ll maintain the confidentiality of everything you give us.


We create look-and-feel designs, and flexible layouts that adapt to the capabilities of many devices and screen sizes.

You’ll have plenty of opportunities to review our work and provide feedback. We’ll share our work via a development URL/domain, which will allow you to see your design comps in a working browser.

If you decide you are not happy with the work we have created for you, you can cancel this contract at anytime during the design comp phase. The design comp phase is the timeframe during which we create a homepage comp and one internal page comp. Once you have approved of the design comps, we will move into the development phase. If, during the development phase, you decide you would like to cancel, you can pay us in full for everything we have produced up to that point at our hourly rate of $120/hour, up to a maximum of $1500.


You should supply graphics files in an editable, vector digital format. You should supply photographs in a high-resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries. If you’d like us to search for paid stock photographs for you, we can provide a separate estimate for that. We can also, at your direction, pull images from your social media or current website for use on your new website.


Our hosting provider is Flywheel. While we strive to maintain uninterrupted “up time,” this may be out of our control when it comes to the hosting atmosphere. With that said, by investing in monthly hosting with Flywheel, we have secured the most dependable hosting support available on the market today, in our opinion. We pay a premium monthly fee to our hosting provider for superior support.

If your site goes down, you should immediately contact us by email at info@springboardlabs.tech. You may also call (208) 614-1590. We are a very small operation but have a diverse team that wants to help. However, because we are a small team, we are unable to provide 24-hour technical support. Therefore, if a request comes in during late night/early morning hours, holidays, or non-business days, it may take up to 12 business hours for us to respond.

If you elect to provide your own hosting or utilize a hosting company, not under our management, you will need to contact your own hosting provider if your site goes down.


We know from experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your earliest ideas. We don’t want to limit your ability to change your mind. Therefore, our pricing allows a monthly “paydown” of the design cost of your site, monthly hosting/tech support, nightly backups, security, and updates. In addition, it includes up to one hour per month of any type of work on your site that you would like. We bank up to three hours, so if you don’t use your hour from one month, it can roll over to the next month and so on, for a maximum of three hours of banked time.

If you need more time than that in a month, we can provide an estimate for the work, or we can put it on the calendar for the following month.


We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.


First, you guarantee that You have the legal right to all elements of text, photographs, and anything else that You provide to Us and that You will not hold Us responsible for any third-party claims.

Then, when your final payment has cleared, copyright will be automatically assigned as follows:

  • You’ll own the visual elements that we create for this project. We’ll give you source files and finished files and you should keep them somewhere safe as we’re not required to keep a copy. You own all elements of text, images, and data you provided unless someone else owns them.
  • We’ll own the unique combination of these elements that constitute a complete design and we’ll license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.
  • We love to show off our work and share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles, and in books.


We’re sure you understand how important it is as a small business that you pay the invoices that we send you promptly and that your monthly payment goes through on-time. As we’re also sure you’ll want to stay friends, you agree to stick tight to the following payment schedule.

$225 startup fee for the first month to be paid upon signing of this contract and before we begin work on your new website. We also must receive your questionnaire/content collection form and requested elements prior to beginning work on your site.

$125 if you are on the non-retainer plan or $200 if you are on the retainer plan is due one month after sign up and recurring every month for 24 months. If at the end of the 24 months, you decide you would like to renew with us, you will be charged the current monthly price and we will give you a complete site refresh/redesign, as design trends tend to have about a 24-30 month “shelf-life.” Otherwise, you may elect to move on and take your website with you. OR, you can keep your current website and we will provide a monthly cost for hosting, support, and security only.